I had an impact on the car windshield. I made an appointment with Ralarsa through their website for a few days later. To my surprise, they called me to come by that same day. They helped me with the report. I also left my car badly double-parked. They took care of everything, from getting the car into the garage to leaving it ready for me to take away, all in half an hour. The repair was perfect, everything was very easy and very convenient.